FAQs

Frequently Asked Questions (FAQs)

Orders & Account
What currency do you accept?
All prices listed on our website are processed in US Dollars ($). If you are ordering from outside the United States, your bank or credit card provider will automatically convert the final total to your local currency.

How can I change or cancel my order?
Because we aim to ship orders as quickly as possible, adjustments or cancellations can only be made within a very short timeframe after purchase. Please reach out immediately to our support team at [email protected] with your order number, and we will do our best to accommodate your request.

Where is my order confirmation?
An order confirmation email is sent automatically as soon as your payment is processed. If you do not see it in your inbox within a few minutes, please check your spam or promotions folder, or contact us at [email protected].

Shipping & Delivery
Do you ship internationally?
Yes! We offer worldwide shipping to ensure athletes and health enthusiasts across the globe can enjoy our products.

How long will it take to receive my order?
Domestic orders typically arrive within 3 to 7 business days. International delivery timelines vary depending on your location and local customs processing, but generally take between 7 to 21 business days.

Will I have to pay customs, duties, or taxes?
For international shipments, your order may be subject to local import duties, customs fees, or VAT levied by your destination country. These fees are determined by your local customs office and are the sole responsibility of the customer.

Returns & Refunds
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your item. Please ensure the product is unused and in its original packaging. Contact [email protected] to initiate a return.

How long does a refund take to process?
Once your return is received and inspected, we will notify you via email. Approved refunds are processed immediately back to your original payment method, and typically show up on your statement within 5 to 10 business days.

Product Information
What makes Isopure products unique?
We believe in premium, stripped-down nutrition. Our signature protein powders utilize 100% whey protein isolate to deliver maximum macros with minimal ingredients—meaning no fillers, no excess carbs, and no added sugars.

Are your products gluten-free and lactose-free?
Yes, our ultra-filtered whey protein isolate process removes the vast majority of carbs, fats, and lactose. Most of our core protein powders are completely gluten-free and lactose-free. Please check individual product labels for specific allergen declarations.

How should I use Isopure protein powder?
For a smooth, delicious shake, mix 1 scoop of powder with 6 to 8 fluid ounces of cold water, milk, or your favorite beverage. You can easily blend or shake it. It is ideal for post-workout recovery, first thing in the morning, or as a convenient macro booster between meals.

Need More Help?
Still have questions? We are here for you. Please email our dedicated customer care team at [email protected] and we will get back to you within 24 to 48 hours.